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Intercultural Competency Development Resources
The Resources You Need To Be Successful!
These links are provided for your use and convenience in the pursuit of further understanding and learning in all areas of diversity. Simply click the links below to view our list of online resources.

Click Below To Access Resource:

GO – Ask the Diversity Wizard
GO – Bibliography
GO – What Is Diversity Training?
GO – The High Impact Successful Diversity Initiative
GO – The Utility of Diversity Newsletters
GO – The Video Resource

GO – Diversity Links
GO – Training ToolKits

Imagine yourself in the following scenarios:

You have just been hired to chair your organization’s diversity initiative. You deserve it for championing diversity. Now that you are in the position, you realize how big the task is. You feel capable, but need a little guidance to get you organized and on track.

You are an HR director who must determine how to effectively tell Muslim employees that their use of the restroom to prepare for daily pray is disruptive for the other employees. You don't know where to start.

A participant in your training session calls another participant a racist for sharing personal beliefs about affirmative action, and immediately a negative tone fills the diversity workshop. You need to figure out what to do quickly in order to both effectively facilitate the group working through the incident, and to make certain that your performance evaluations remain high enough to continue your contract.

A top notched manager is accused of sexual harassment. You need to do everything you can to show support for both the victim and the manager while legally protecting the organization.

An Asian American administrative assistant in a police department overhears an officer telling a derogatory ethnic joke. She reports him because she found the joke distasteful. The officer is very angry about the charge, stating that he was not telling the joke to the assistant and it was none of her business as someone who was just passing by. You must make certain that the officer understands the severity of the matter yet keep the officer feeling as supported as possible.

You are consulting for a firm that wants both a successful diversity training and to avoid employees considering it as “unfair social engineering.” The well-developed strategic inclusion plan and case for diversity have not curtailed employee fears and resentment.

The above scenarios indicate that managing a diverse organization can be challenging without the competence needed to avoid landmines. Developing your cultural competence is the key to success in the modern organization. You also need an arsenal of tools to respond to the challenges that require you to think “on your feet.” This section offers a set of resources designed to provide you with the tools to develop your cultural competency and access to high impact professional tools and information.

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  • Get a website hosting company
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  • Identify keywords that will drive traffic to your site
  • Use the proven site placement strategies to move your site to the top of search engines
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  • Update your site frequently to give new and old visitors something to look forward to.
  • DTUI.com uses Netfirms for hosting its website. It is the cheapest yet offers the most extensive services and features we have found to date. CLICK ON THE BANNER AT THE TOP OF THIS PAGE TO LEARN MORE!

    Few days go by without someone contacting DTUI for assistance in handling diversity-related matters in their school, work, community, and family. DTUI offers the Diversity Wizard to answer you questions via email. Don't be shy. People ask questions about all sorts of things from tips on hiring immigrants to should they get involved in a relationship with someone of a different race. Simply send your question in an email to the Diversity Wizard. You will normally have an immediate response on week days between 10am and 5pm Pacific Standard Time. To send an email, please Click Here.


    More and more organizations are showing a serious effort to promote inclusion. One way is to commit to a strategic inclusion plan. DTUI receives phone calls and email often from professionals who came across our site while trying to figure out what to do now that they are leading their organization’s inclusion initiative. They often have considerable experience with other strategic initiatives, but typically contract with an external organization for training and coaching. The diversity initiative all too often is poorly understand, which results in fewer resources and support compared to other more accepted initiatives. What do you do when you believe that the considerable resources needed to succeed are simply not there?

    Many consider the limited support for initiative as a set up for failure and throw in the towel, or you can make the most of the situation. Most professionals choose the latter. One reason is that diversity pioneers inherently like challenges. Another reason is that diversity pioneers realize that they must do something to make their organization a more just place for the traditionally excluded. Even if the inclusion work is an uphill battle, these professionals feel that something is better than what was available in the recent past. Unfortunately, they too often find themselves as a scapegoat and unappreciated for their efforts.

    It turns out that many professionals can avoid the pitfalls of limited resources and resistance. Starting a diversity initiative is difficult even under the best of circumstances. One way to increase the probability of success is to learn from the mistakes of others. Below is a list of sources of failure.

    • Failure to establish specific goals and objectives for the initiative
    • Failure to tie the diversity initiative to the development of specific cultural competencies
    • Failure to link identified cultural competencies to the organization’s mission and vision
    • Failure to demonstrate sufficient courage to deal the resistance in the organization and among key managers
    • Failure to specify both short- and long-term goals for the effort
    • Failure to keep the real client in mind
    • Failure to address real organizational diversity needs
    • Failure to be honest about what needs to be done and why
    • Failure to develop viable options when strategies do not work
    • Failure to solve problems by focusing on "quick fixes."
    • Failure to work with the organization as it is rather than how you ideally like it to be
    • Failure to measure or evaluate the outcome of strategies implemented
    • Failure to plan for and build toward ownership of the initiative by major stakeholders
    • Failure to escape entrapment in the "mystique" of diversity, which leads to a distorted interpretation of the project
    • Failure to take advantage of the available best practice information and materials.

    Notice the sheer number of pitfalls. And there are more. Don’t let yourself and the organization down by getting netted by the above pitfalls. Simply being aware that certain negative behavior patterns have the potential to negatively influence success is helpful, but seldom sufficient. The problems these challenges pose require you to develop the competencies needed to manage them.

    One handy resource for quickly learning how to design, develop, and implement a strategic diversity initiative is the High Impact Diversity & Inclusion Initiative: Design, Development & Implementation. This self-pace course provides diversity initiative strategies for in-house diversity professionals, human resource managers, diversity steering committee members, consultants, trainers, and others interested in the subject matter.

    Click here to learn more about the course that will make your life easier, increase your credibility and get you the resources you need to move your initiative forward!

    Each of us can use resources that keep us up to date with the cultural competency profession and offer state-of-the-art tips on doing our work better. An e-Newsletter is a good resource for receiving this information at your fingertips. The better ones cost, but the information you get makes it more than worth the cost. We only share the best among f the twenty or so newsletters we have come across.

    Diversityinc.com offers an e-newsletter that is filled with diversity news, facts, and even diversity management resources. If you want to keep up with news about corporate diversity in the United States, as well as more information behind sensational diversity-related headline news, then this is the resource. Click here to learn more about the Diversityinc.com e-newsletter.

    Innoversity is an organization located in Canada that is committed to increasing diversity in media and cultural institutions. Its e-Newsletter supports their goals and inform readers of related events. Click here to learn more about the Innoversity e-newsletter.

    Strategic Diversity & Inclusion Management magazine is a knowledge sharing resource written by and for diversity professionals. It is filled with strategy, tips and secrets, and resources for the serious professional. Click here to learn more about this resource.

    The Citizenship, Democracy, & Ethnocultural Diversity Newsletter is an SSHRC-funded project that is distributed as a quarterly electronic newsletter which updates recent developments in the field. The newsletter “contains information about upcoming conferences, recent publications, journals, internet resources, and related research programs” according to its editor. Click here to learn more about this e-newsletter.

    A good video can help you get your points across more effectively than lectures or role play, especially for visual learners. The more powerful videos for cultural competency training offer the audience a range of voices concerning diversity and inclusion. One of the few that captures the spirit of DTUI's philosophy has been produced and directed by Dr. Shakti Butler, founder of World Trust.

    THE WAY HOME: Race, Gender, and Class in America

    Over the course of eight months, sixty-four women representing a cross-section of cultures, (Indigenous, African-American, Arab, Asian, European-American, Jewish, Latina, and Multiracial) came together to share their experience of racism in America.

    With uncommon courage, the women speak their hearts and minds about resistance, love, assimilation, standards of beauty, power, school experiences, and more. Their candid conversations offer rare access into multi- dimensional worlds invisible to outsiders. The abundance of photographs, dance, and music provides a sensual richness to this provocative piece. You can learn more by Clicking Here.

    References for books, articles, and tools needed to build your cultural competency have been developed for your convenience. Please Click Here to view them. Diversitypedia.org is a new website lauched in January 2008. It is the number one diversity knowledge base and anyone can contribute to making it better. Use it to understand any and all aspects of cultural diversity.

    This information provides several lists of thought-provoking, surprisingly practical, and highly effective strategies for designing, developing, and implementing a diversity initiative. The information originated as cultural competency e-Newsletter lesson (Click Here to get your subscription). [e-Newsletter sign up link here] They are presented as a collection here in an order we believe will walk you through the procedures. Click here to continue.

    These links are provided for your use and convenience in the pursuit of further understanding and learning in all areas of diversity. Simply click the links below or scroll through our current list of online resources.

    Diversity Summit
    Diversity Network

    Diversity training is one aspect of human relations training. The expert's goal is to develop cultural competency needed to work and live productively with others in a diverse world. The assumption is that cultural competency is the key to helping members of different groups feel valued within an organization, which increases their commitment and productivity. Cultural competency refers to... Click Here To Access Resource

    A good toolkit will have a lot of exercises and tips you can use, many of which will be easy to manage and use. The following is a list of some of DTUI favorites that we have come across… Click Here.

    These above information and links are provided for your use and convenience in the pursuit of further understanding and learning in all areas of diversity. Simply click the links below or scroll through our current list of online resources. DTUI does claim responsibility for your decision to buy or use any of the materials suggested above. Be cautious in buying and using any and all tools and materials.

    Supporting Organizations

    Human Resource & Equity Office!

    Key Resources!

    Billy Vaughn's Managing Diversity ebook is a must read!

    Click Here for details!

    Where to Stay in San Francisco!

    Featured Housing:
    Noe's Nest

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